ability
to communicate with the staff is very important in leading to a message
received and understood to the lowest level, simplify the structure of
the team. Two-way communication to occur, ask for feedback from staff.
Communicate Directly
Leaders at the top of the hierarchy of information and instructions lower level by level down. Problems
in management style on the bottom is that we can not be sure that the
message is up and how uptake, because a little feedback from lower
levels. Where possible to convey the message directly to ensure that messages are clearly understood. (Talk
honestly with staff, we will get an honest answer anyway and try to get
an accurate report regarding the opinion of the team)
Communicating At All Levels
To
ensure that messages are received and appropriate action is taken, the
top-down process needs to be tested with the communication from the
bottom up. Take
as much time as possible with staff from all levels, and reiterate that
we appreciate the feedback and willing to listen and respond. Remember that the idea that quality can come from anywhere and not just from the leaders. Utilizing the fact that everyone mengusai his job, and can give kontribuasi in its field. (If all the positive feedback the meaning of the whole truth has not been submitted to you)
Listening to Staff
Encourage staff to be open and honest with respect his opinion, and willing to listen to them. The best way is informal, both of individuals with speech or with a group of staff. Point out that even negative feedback is seen as a positive opportunity for improvement. We must ensure that staff are not afraid to express hostility when criticized. Do not wait for staff to come to us, seek feedback from those with eminta response to the problems associated with them. When you want to get a broad picture of the attitudes of staff, we need to use a more formal approach. There are many techniques used to bias, such as surveys, polls, suggestion boxes, or group meetings. (Do not be surprised if any of the staff understand what we want to achieve)
